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Sustainability Policy

Sustainability Policy

1.PURPOSE AND SCOPE

The purpose of this procedure is to determine the responsibilities regarding the timing, method and recording of the management review of the effectiveness of the Sustainability Management System implemented in OUR HOTEL. This review includes the policy and objectives of the Sustainability Management System; and meets possible needs for changes in other elements.

2. RELATED SECTIONS

The General Manager and the Sustainability officer are directly responsible for this Policy, and all other units are indirectly responsible.

3. APPLICATION and RESPONSIBILITY

3.1 FREQUENCY OF MANAGEMENT REVIEWING THE SUSTAINABILITY SYSTEM

3.1.1. The effectiveness of the implemented Management System is examined at least once a year in Management Review Meetings. The person responsible for organizing the meeting is the Sustainability Officer.

3.1.2. The General Manager has the authority to hold extraordinary Management Sustainability System Review Meetings when deemed necessary.

3.1.3. The date of the meetings is determined as an estimate at the previous meeting, and the time of the meeting is determined 1 week before the meeting date and announced to all participants via e-mail. If there is any excuse, the meeting is postponed to the nearest future date. This monitoring is done by the Sustainability Officer.

3.1.4. In meetings held outside the management review meetings, the agenda items and decisions discussed are recorded using the Meeting Sustainability Report in free format.

3.2. PARTICIPATION

3.2.1. The General Manager presides over the meeting. The Sustainability Officer and all department managers must attend the meetings.

3.2.2. Those responsible who cannot attend the meeting are obliged to review the meeting results and convey their opinions in writing to the Sustainability Officer.

3.3.AGENDA (Review Entry)

3.3.1. Examining the decisions appearing in the meeting minutes of the previous Management Sustainability System Review Meeting constitutes the first item on the agenda.

3.3.2. Statistical data is evaluated and solution methods for apparent errors and glitches are discussed.

3.3.3. The results of the applied corrective actions, the results of risk analysis, purchasing, supplier performance, targets, energy, water and waste performance are discussed.

3.3.4. Internal audit reports are examined. The difficulties encountered during the internal audits, the problems encountered and the solution methods are discussed.

3.3.5. Sustainability The extent to which the targets have been achieved is discussed. If deemed necessary, updates are made to the policy and targets. It is examined how close the determined goals are. The degree of success of the organization in its environmental practices is discussed.

3.3.6. Customer complaints and notifications from relevant parties outside the organization are evaluated. Increases or decreases in customer complaints are examined and the reasons are discussed. Customer satisfaction measurements are evaluated.

3.3.7. A decision may be taken to prepare or revise the policy.

3.3.8. The current situation, wishes and wishes about the general performance of the management system are discussed.

3.3.9. The Management Sustainability System Review Meeting Minutes and all additional documents used are confidential.

3.3.10. Compliance with applicable legal requirements and other terms with which the organization has agreed to comply is assessed.

3.3.11. Suggestions for improvement are discussed.

3.3.12. Process performance and product suitability.

3.3.13. Changes that may affect the Sustainability Management System are evaluated.

3.3.14 Vulnerabilities or threats that were not appropriately addressed in the previous risk assessment are examined.

3.3.15 Techniques, products or policies that can be used to increase the performance and effectiveness of the Sustainability Management System are discussed.

3.3.16 The results of effectiveness measurements are discussed.

3.3.17 All inputs required by the standard are evaluated in the Management Review meeting minutes.

3.4. SUSTAINABILITY REPORT AND DECISIONS MADE (Review Output)

3.4.1. All decisions taken at the Review meetings are processed in the Management Sustainability System Sustainability and Review Meeting Report (F.02.01) by specifying the activities to be carried out and their responsibilities.

3.4.2. The relevant personnel plans the activities to be implemented regarding him/her and initiates the necessary work.

3.4.3. It conveys the results of the implemented activities to the Sustainability Officer.

3.4.4. The Sustainability Officer examines the results of the applications, meets with the relevant unit if necessary and makes an on-site evaluation.

3.4.5. Every person affected by the decisions taken is informed in writing or verbally.

3.4.6 Annual actions taken according to the sustainability report are reported.

4. RELATED DOCUMENTS

4.1 F.02.01 Review of management sustainability system and sustainability report Sustainability report

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